Your Privacy Is Our Responsibility
This policy describes in detail how your personal information is collected, used, and kept secure on the akp48 platform.
akp48 operates a trusted online gaming platform for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") describes how akp48 collects, stores, processes, and safeguards your personal information. Please read this policy carefully before using our platform.
This policy is connected to our Terms & Conditions and Responsible Gaming Guidelines. By using our services, you are considered to have agreed to all the terms of this policy.
About Data Collection
akp48 collects only the information necessary to provide our services. We do not collect unnecessary or excessive data.
Information You Provide Directly
Information you provide yourself during account registration or login:
- Full name and username
- Mobile number
- Email address
- Date of birth (for age verification)
- Password (stored in encrypted form)
Transaction-Related Information
Information recorded to manage financial activity:
- Deposit and withdrawal history
- Details of payment methods used (bKash, Nagad, Rocket, Upay)
- Mobile wallet numbers (for verification and transactions)
- Bonus and promotion usage records
Automatically Collected Information
Information automatically recorded while using the platform:
- IP address and device type
- Browser type and version
- Login and logout times
- Game play history and statistics
- Cookies and session data
Communication-Related Information
Recorded when you contact customer support:
- Live chat conversations
- Email content and replies
- Details of complaints or reviews
- Support ticket history
Purpose of Data Use
akp48 uses your information only for the following legitimate purposes. Your information is never sold or transferred to third parties for commercial promotion.
- Account Management: To create, verify, and manage your account and to ensure secure login.
- Financial Transaction Processing: To complete deposits and withdrawals smoothly via bKash, Nagad, Rocket, and Upay.
- Customer Support: To resolve your questions, complaints, and issues quickly and effectively.
- Security & Fraud Prevention: To protect against unauthorized access to accounts, fraud, and cyberattacks.
- Age Verification: To ensure that only users aged 21 or above are able to use the platform.
- Responsible Gaming: To identify unusual gaming behavior and provide the necessary support.
- Platform Improvement: To analyze user experience and improve service quality.
- Legal Compliance: To comply with applicable laws and regulations and to assist authorities when required.
Data Storage & Security
akp48 follows industry-standard technical and administrative measures to keep your personal information secure.
Encryption Technology
All your personal and financial information is protected through SSL (Secure Socket Layer) encryption. This ensures that third parties cannot read or use your information in any way during data transmission.
Secure Password Storage
Your password is never stored directly. Passwords are encrypted using advanced hashing algorithms so that even akp48 staff cannot view your password.
Secure Server Infrastructure
Our servers are secured at both physical and digital levels. Regular security audits are conducted and a 24/7 monitoring system is in place to detect suspicious activity.
Data Retention Period
akp48 retains your information only for as long as necessary to fulfill the purposes described in this policy or as required by legal obligations. Even after your account is closed, certain information may be retained for a specified period in cases of financial fraud investigations or legal proceedings. Anonymous data that cannot identify individuals personally may be retained for a longer period for analytical purposes.
Cookies and Tracking Technology
The akp48 platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, manage security tokens, and remember your preferences. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
These cookies are used to save your language preferences, gaming settings, and personalized experience. They remove the need to reconfigure settings on each visit and make the platform more personalized for you.
Analytics Cookies
These cookies help generate anonymous statistics to understand how users interact with our platform. This data is used to improve our service quality and contains no personally identifiable information.
Managing Cookies
You can manage cookies by changing your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling essential cookies may cause issues with logging in or playing games.
Data Sharing with Third Parties
akp48 never sells your personal information or uses it for advertising purposes. However, limited data sharing may occur in certain specific circumstances.
- Payment Processors: Only the financial information necessary to complete transactions via bKash, Nagad, Rocket, or Upay is shared with these payment providers. These providers have their own privacy policies.
- Game Software Providers: Game providers including Pragmatic Play, Evolution Gaming, and Spribe may receive limited session data for the smooth operation of games, but your personally identifiable information is not provided.
- Legal Obligations: Information may be provided to authorities in compliance with applicable law in cases of court orders, legitimate requests from investigative bodies, or legal requirements.
- Security & Fraud Prevention: Limited information may be shared with relevant security service providers to help detect serious fraud, money laundering, or other illegal activity.
What We Do Not Do
akp48 never does the following:
- Sell your information to third parties
- Share information without consent for advertising or marketing purposes
- Disclose your account details to third parties without your permission
- Collect irrelevant or excessive information
Your Data Rights
akp48 believes you should have full control over your own information. Your rights are described below.
Right to Know
You can contact us at any time to find out what information we hold about you. We will provide you with complete information within a reasonable time.
Right to Correction
If there is any incorrect or outdated information in your profile, you can request that it be corrected. akp48 will apply this change as quickly as possible.
Right to Close Your Account
You can request to close your akp48 account at any time. Even after the account is closed, certain information may be retained if legal obligations require it.
Right to Object to Data Processing
In certain circumstances, you may object to the processing of your information. However, this objection does not apply to processing that is essential for providing the service.
Right to Data Portability
If you wish, you can receive a copy of the information stored about you in a common, machine-readable format. Send this request to our support team.
Right Against Automated Decisions
You have the right to request human review of any significant decision made solely through automated processes (such as account restrictions).
Protection of Minors
The akp48 platform is intended only for individuals aged 21 or above. We do not collect or process information from minors.
Our registration process includes age verification. If a person registers using false information and is later found to be under the age of 21, their account will be closed immediately and all stored information will be deleted. If a parent or guardian suspects that their minor child is using akp48, please contact our support team immediately. We treat this matter with the highest seriousness.
Policy Changes and Updates
akp48 may update this privacy policy from time to time. We will notify you appropriately of any significant changes.
Notice of Changes
If significant changes are made to the privacy policy, we will inform you in the following ways:
- By displaying a notification when you log in to the platform
- By sending details of the changes to your registered email
- By updating the "Last Updated" date at the top of this page
Continuing to use the platform after a policy change will be considered as your agreement to the new policy. If you do not agree to the updated policy, you may request to close your akp48 account.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please contact us.
Live Chat
24/7 live support is available. Speak with us in Bengali or English.
We make every effort to respond to your privacy requests. You may be asked to confirm your identity if verification of information is required.
Related Policies
This privacy policy should be read together with the following documents:
- Terms & Conditions — General rules for using the platform
- Responsible Gaming Guidelines — Information on safe gaming practices
- About Us — An introduction to the akp48 platform